Privacy Policy

Information We Collect

When you request a quote, select a service plan, or sign a service agreement through our website, we may collect:

• Full name
• Phone number
• Email address
• Service and mailing address
• Pool type and service preferences
• Gate code or property access information
• Information about pets on the property (e.g. whether you have dogs)
• Payment information (processed securely through Stripe — we do not store your card details ourselves)
• Signature and agreement details when you sign a service agreement electronically

How We Use Your Information

We use the information you provide to:

• Respond to quote requests and schedule service
• Provide and bill for pool maintenance services
• Communicate with you about your service, appointments, or account
• Keep our technicians informed of property access details (such as gate codes or pet notes) so visits go smoothly
• Maintain records of signed service agreements

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Third-Party Services

We use trusted third-party providers to operate our business and website, including:

• Stripe for secure payment processing and recurring billing
• Supabase for secure database storage of leads, customer records, and signed agreements
• Resend / Lovable email services to send you quote confirmations and service-related notifications

These providers only receive the information necessary to perform their function and are bound by their own privacy and security practices.

Data Security

We take reasonable measures to protect your information, including restricting access to customer data to authorized personnel only, and using industry-standard encryption for payment processing. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain customer and service information for as long as necessary to provide services, maintain business records, and comply with legal or tax obligations.

Your Choices

You may contact us at any time to:

• Request a copy of the information we have on file for you
• Request corrections to your information
• Request that we delete your information, subject to any legal or contractual obligations to retain certain records (such as signed service agreements)

Children's Privacy

Our services are directed at adults and property owners. We do not knowingly collect information from children under 18.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent changes.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at: