Terms of Service
Last updated: October 2026
1. Acceptance and Relationship to Your Service Agreement
These Terms of Service apply to your use of sunsetpoolshavasu.com and describe how Sunset Pool Care ("we," "us") offers its services. By using this website you agree to these Terms.
Recurring service is provided only under a Service Agreement that you review and sign electronically before checkout. The current version is v6 (2026-10-25). If these Terms and your signed Service Agreement differ, your signed Service Agreement controls for your service. Each customer remains bound by the version they signed; later changes to this page do not change a signed agreement.
2. Website Use, Quote Requests, and Service Area
Information on this website is provided for general information. Submitting a quote request does not create a service agreement or obligate either party. We serve residential pools in Lake Havasu City, AZ and the surrounding area; we may decline requests outside the area we can reasonably serve.
How we handle the information you submit is described in our Privacy Policy.
3. Service Plans and Pricing
Listed prices are baseline monthly rates for standard residential pools in normal, stable operating condition. All plans are performed weekly.
- Chemical Only — $110/month: water chemistry testing and balancing, standard treatment chemicals as required, skimmer basket emptying, and basic equipment inspection.
- Full Service — $165/month: everything in Chemical Only, plus skimming surface debris, brushing tile line and pool walls, and vacuuming as needed.
- Premium Care — $200/month: everything in Full Service, plus biannual filter cleaning at no extra charge, priority scheduling, detailed visit reports, and a 10% discount on eligible repair labor only.
Pools that are green, heavily neglected, or otherwise outside normal condition, and other nonstandard conditions, may require a separate written quote that you approve before work begins.
4. Exclusions, Repairs, and Additional Work
- Equipment repair (pumps, filters, heaters, automation systems, and related hardware) is not included in any plan. Repairs are quoted separately and require your approval before work begins.
- Premium Care's 10% discount applies to eligible repair labor only. Parts, replacement equipment, major installations, and subcontracted specialty work are excluded.
- Remediation of pools outside normal condition is quoted separately and may include extended labor, additional chemicals, or multiple visits.
- Filter deep cleaning is billed at $110 per service for Chemical Only and Full Service customers (subject to change with notice) and is included for Premium Care.
- Additional services such as shock treatments, metal/scale/phosphate treatments, extra visits outside scheduled routes, and major chemical corrections may be charged separately.
5. Scheduling and Non-Service Weeks
Because the owner also serves as an active-duty firefighter, your service day may vary week to week. We will provide reasonable notice of schedule changes and make every effort to keep service consistent.
Your Service Agreement allows for scheduled time off of up to four non-service weeks each year, during which regular service is not performed. We will take reasonable precautions to keep your pool stable during those periods and provide an emergency contact if needed. The number of visits in a given month may vary.
6. Access, Pets, Pool Covers, and Water Levels
- Please provide safe access to the pool, including any gate codes. Locked gates, unsafe conditions, or obstructed access may result in missed service without refund for that visit.
- Please secure pets and let us know about dogs on the property.
- Pool covers must be removed before scheduled service. For safety and liability reasons, we do not remove or reinstall pool covers.
- Please help keep water at a normal operating level so equipment and service can work as intended.
7. Recurring Billing and Payments
When you sign up online, your plan is billed automatically each month through our payment processor, Stripe, on your subscription's billing cycle until it is cancelled. We do not store your card details. You can update your payment method or view invoices on your secure billing page from Manage My Plan.
Payment due dates, late fees, and suspension of service for unpaid balances are governed by the Payment Terms of your signed Service Agreement. If a payment fails, we may contact you to resolve it. If you expect a delay in payment, please contact us in advance.
Plan rates include standard treatment chemicals. As described in your Service Agreement, the chemical-cost portion of your rate may be adjusted after a sustained increase in chemical costs of 10% or more, with at least 14 days' written notice explaining the reason. The remainder of your rate is not affected by that clause.
8. Cancellation, Proration, and Refunds
Service is month-to-month. Under the Service Agreement, either party may cancel with at least 14 days' written notice; email to contact@sunsetpoolshavasu.com is acceptable. Service fees are prorated for missed service periods already tendered, and no refund is issued for the last date of service.
Your billing page may also let you manage or cancel your subscription. The timing shown there at the time you cancel applies to your billing; if you have questions about how a cancellation will be handled, please contact us.
9. Weather, Pool Conditions, and Service Limitations
Service quality depends on safe and accessible working conditions. Calcium buildup on tile is natural and cannot be fully prevented; we manage it through regular brushing and chemical balancing. Draining and acid washing may be needed over time (typically every 1–2 years depending on water conditions), and we can refer trusted professionals.
10. Liability, Insurance, and Governing Law
Limitations of liability, insurance, and governing law for your service are set out in your signed Service Agreement. That agreement provides that it is governed by Arizona law, with disputes resolved in the appropriate state or local courts of Mohave County, Arizona. Nothing on this website is a warranty beyond what your signed Service Agreement provides.
11. Changes to These Terms
We may update these Terms from time to time; the "Last updated" date reflects the latest changes. Updates do not change a Service Agreement you have already signed.